IVRS basically allows a person to interact with a computer via a telephone number pad or by speech recognition, after which one can self service their inquiries by following the Interactive Voice Response Dialogue. IVRS responds on the basis of prerecorded or dynamically generated audio messages to guide the users further to proceed. IVRS applications are designed to handle high call flow and they can control almost any function by just dividing the interface into a series of simple interactions. In simple words it is basically doing the function of the traditional receptionist, just that the most commonly asked questions are being taken care of by an automated reply.

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