In today’s globally connected society, clear, accurate and timely communication has become increasingly important in driving knowledge, decision and actions.
IP Communication Server
Communication is the engine of the global economy. People talk, deals are sealed, tasks are assigned, information is shared and business is done. In the midst of all these exchanges, you can create a competitive advantage.
A contact centre is operated by a company to administer incoming product support or information inquiries from consumers and Outgoing calls for telemarketing, clientèle, and debt collection purposes.
A videophone is a telephone equipment with a video display, capable of simultaneous video and audio for communication between people in real-time. We provide video phones that deliver the next generation personal IP multimedia communication.
Call Management Software
It is a Windows based Telephone call analysis software. It establishes communications with most of the PBX systems available in the open market. The computer needs to be wired to PBX permanently. This could be over office LAN in case of IP based PBX or a separate cable from serial/USB port of computer to serial port of PBX.
IVRS basically allows a person to interact with a computer via a telephone number pad or by speech recognition, after which one can self service their inquiries by following the Interactive Voice Response Dialogue.
As business interactions and transactions have grown tremendously over the past few years, and continue to do so, it has become increasingly important to record and document interactions. Depending on the nature of your business, you will have a different use for maintaining call records.