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Hybrid KTS System

Boost business performance, excel in customer service and cut costs with our solutions designed for small and medium businesses or residences. Affordable, Efficient & future proof voice solutions which support both analog & digital phones & KTS with host of features.

Digital IP Epabx

In today's globally connected society, clear, accurate and timely communication has become increasingly important in driving knowledge, decision and actions.

Communication is the engine of the global economy. People talk, deals are sealed, tasks are assigned, information is shared and business is done. In the midst of all these exchanges, you can create a competitive advantage. If you can communicate faster, better and more efficiently, you will be able to grab market share, which will rise with the global economy as it continues to improve.

For integrating voice, data and video solutions we offer technically advanced communication servers built on an IP-ready platform enabling your business to adopt a practical approach to convergence. It provides open standards for both pure Internet Protocol (IP) and Hybrid Systems, preserving maximum choice.

One can connect multiple sites together to operate as one system. Reduce call charges with IP telephony between sites. Enjoy extensive telephony functionality in TDM and IP enviornments.

Unified Communication

Unified Communications solutions provide a comprehensive approach to resolving communication overload. This solution provide a scalable, secure approach to communications that is both consistent and manageable.

Unified communications facilitates communication between separate products such as voice, e-mail, Wi-Fi, video, cellular, IM web conferencing, unified messaging, calendar functions and more, making it possible to combine and use different forms of communication seamlessly and effortlessly.

Video Conferencing enables people to interact and call meetings at a moments notice between distant parties. They can talk through ideas and exchange informations as if they are sitting in the same room. The result is increased productivity and reduced costs. This is partly due to fewer travel, accomodation and entertainment expense, but more importantly becasue of the time saved by not travelling to meetings. Video conferencing enables faster decision making.

Before investing in a video conference equipment, we assist you in selecting a right solution for you by understanding your business need. Your goal may be to reduce costs, improve productivity, run a training program, or implement a distance learning program. Once you determine the particular application, you are ready to select and implement your system.

Structured Cabling

In modern business it is important to have a reliable, stable and flexible cable structure for the provision of voice and data throughout the establishment. For this, most businesses install structured cabling for their computer and telephony requirements. The main advantages of this structure are as follows.

Central "patch panels" where all cabling terminates mounted in a secure central glass fronted metal communications cabinet.

Any socket can be reconfigured from voice to data and back at anytime. All sockets are RJ45 format.

Any device connected to the cable structure may be easily relocated to any other socket by the customer - simple office moves.

The ability to support nearly all communicating devices including simple / keyphones, faxes, modems, ISDN2 devices, audio conferencing units, PC's, printers, scanners etc.

An individual multi core cable serves each socket on the structure. As a result, if one cable is damaged it does not impede the rest of the network / telephone system.

In short, structured cabling offers the ideal cabling solution to meet the demands of modern business.

Wireless LAN

Wireless Local Area Network solution enables enterprises to offer wireless connectivity anytime, anywhere. The technology provides a cost-effective, flexible solution, which delivers good performance with resilience for high quality over the wireless network for data & voice application.

Also the wireless LAN can be seamlessly integrated with IP infrastructure so as to give the user the freedom to roam throughout the networked area while providing all the features and functionality of a desk.

We have the expertise to offer solutions in work-places where both the above platform can be independently and seamlessly integrated over existing private as well as public networks.

Voice Loggers

As business interactions and transactions have grown tremendously over the past few years, and continue to do so, it has become increasingly important to record and document interactions. Depending on the nature of your business, you will have a different use for maintaining call records. Some of the various reasons could be policy compliance, quality assurance, government regulations, contention resolution, process evaluation, data mining and personnel training.

Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.

Call Management Software

It is a Windows based Telephone call analysis software. It establishes communications with most of the PBX systems available in the open market. The computer needs to be wired to PBX permanently. This could be over office LAN in case of IP based PBX or a separate cable from serial/USB port of computer to serial port of PBX. Once activated, the software remains in touch with PBX and collects the call event information as soon as any call event occurs at any of the extensions or trunks. These events are processed and stored in the database instantly.

The stored information can be retrieved for various purpose in an enterprise, such as cost analysis, resource utilization, traffic flow, attended - dialled or missed calls. The report can be seen extension wise, trank wise or department wise for a specified period.

Telecom Audit

We optimize your telecom costs based upon usage patterns, current competitive market rates, contracts, and configurations to reduce your expenses as much as possible, while maintaining or improving your service levels.